Once you have completed your ticket setup, you are going to see two emails.   The first will be an acknowledgement of the submission, with a ticket number on it.   Once your submission is reviewed, you will receive a second email with further instructions.   Normally this is second email is sent during business hours within 90 minutes of a ticket creation.   If you don't see an email reply within 24 hours, please check your spam/junk filters as we are told the replies have been found by customers in those folders.



If you wish to contact us, here is the way to do so:



Detector Center

188 Oak Shade Road

Alum Bank, PA 15521

(location open for visits by appointment only)


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NOTE- you are welcome to call, but if no one answers the customer service agent is unable to take your call at that moment in time.   Please leave a message, and someone will promptly call you back.  Consecutive repeated calls only slow things down for the calls already in progress.


Hours of Operation:

Monday thru Friday, 8:30AM to 4:30PM Eastern Time


Again, to set up a detector repair - click on the "Start Here to Set up a Repair" tab above.